On average, our customers experience a 5-10x ROI.

You'll start seeing new revenue opportunites after about 20 interviews.

No. The entire cost of our program is $199 per interview, plus the gift card for the participant (usually around $50). There is no fee for software, for onboarding, for licenses. You pay for the number of interviews we conduct, and that's it.

No, we invoice based on the number of interviews we complete. That's it. If you want us to do more interviews, we'll do more. If you want us to do less, we'll do less.

It depends on 2 things. 1) how many interviews we conduct, and 2) getting buy-in from the sales team. If you plug us deeply into your organization, and we interview as many closed/lost deals as possible, we can re-open, on average, about 1/3 of your closed/lost pipeline. In order to successfully close those deals, we need Kaptify buy-in from sales leaders, and individual sales reps. Buy-in is easy to achieve once that sales reps understand that Kaptify truly helps them close more deals. But it usually takes a few calls, and a few Q&A sessions with the team. If we conduct high-volumes of interviews, and we have buy-in from the sales team, we can increase your company revenue by at least 10-15%.

Yes. All of our raw data is fully downloadable. Even better, you can download individual data-sets. For example, if you only want to download the specific answers people gave to the question: "why do we lose", you can feed that data-set into your AI, and get very precise answers in return.

We do. An expert from our team, to be exact. We have thousands of interviews under our belt. You can be sure your customer's experience will be both professional and valuable.

No. But it's important for you to know that we handle your data with confidentiality and that it belongs to you. So there is a simple no obligation free-trial agreement that states our obligations with your data and that you have no obligation to move forward with a paid plan.

Yes. In fact, Kaptify began as a Win/Loss provider, so we have deep experience in Win/Loss Analysis. And our platform was originally built as a Win/Loss platform. The quality of our interviews and software is on par with the all of the well known Win/Loss providers. Replacing your Win/Loss program with Kaptify often saves companies over $100k per year.

You do. We don't make any claims to data ownership.

Once you pick a plan, we schedule a one hour kick off call to introduce you to our platform and customer recruiting and interview plan. We try to do kickoff within 48hrs of sign up. And if you can provide contacts to us from your CRM, we can be off and running within a day. We take onboarding and time to value very seriously and often times are working against major initiatives within the organization.

You can give as many teammates access to Kaptify as you need. All users can log in and see everything from insight trends to the raw data underpinning them.

In most cases, offering your customer a small token of appreciation for their time goes a long ways. Most often this comes in the form of a $50 Amazon or Visa gift card. But the amount is totally up to you. Once the survey is done, we send a short online exit survey to your customer which validates their interview is complete. Once that’s done, we issue the gift card via email and bill you during our normal billing cycles for all incentives issued.

The success of any program depends on successful recruiting. Once we have your customer list, we go to work reaching out to interview candidates. We do this very professionally through multiple channels. We show you our recruiting process during the tour of our software. But it’s professional, low-key, and it works.